Andorra VillageAndorra Village
How-to guide

Register a visitor ahead of time

Expecting guests? Register them in the Andorra Village app before they arrive. Choose when they're visiting, add their details, and they'll receive their visit code by email and their visit details by text message, ready for the gate.

Scroll to walk through it
01 Home

On the home screen, tap Visit Requests under Services.

02 New request

Your visits are listed here. Tap at the top right to register a new one.

03 Visit type

Choose Vehicular if your guest is driving in, or Pedestrian if they're coming on foot.

04 Arrival

Starts is set to now. Tap the date or time to change when your visitor arrives.

05 End time

Under Ends, tap the time and scroll the wheel to when the visit is over. A visit can last up to 24 hours.

06 Add visitors

Tap Add Visitors. The note above it shows how many visitors are allowed that day.

07 Choose visitors

Tick visitors you've saved before, or tap New Visitor to add someone new.

08 Name & email

Enter their name and email. Their visit code is sent to this address.

09 Country code

Under Phone Number, choose the country, for example Saudi Arabia.

10 Phone number

Type their mobile number. Visit details are sent to it by text.

11 Nationality & ID

Add their nationality, ID type, issuing country and number, and a photo of the ID. All are required.

12 Save

Tap Save. The visitor is added to your list, ready to reuse next time. Tick them and tap Done.

13 Vehicle

For a vehicular visit, tap Add Vehicles and pick a saved vehicle or add a New Vehicle.

14 Purpose

Optional: add a visit purpose, such as Family dinner.

15 Continue

Tap Continue at the top right to finish and send the request.

16 Track visits

Your visit shows under Upcoming, and moves to Past once it's over.

17 Saved visitors

The people icon opens your saved visitors, so regular guests can be picked in one tap.