Andorra VillageSomething not working at home? Send a service request straight from the Andorra Village app. Pick the type of problem, describe it, choose when the team can come in, and then track it until it's resolved.
On the home screen, tap Services.
Choose the category that fits the problem, for example Electrical.
Narrow it down to the right type. Here we tap Lights.
The request form opens. Start by tapping Lighting Problem.
Tick what best describes it, for example Bulb needs changing, then tap the back arrow.
Describe the issue in your own words so the team knows what to expect.
Optional: add up to 4 photos. A picture helps the technician come prepared.
Tap Preferred Visit Time.
Choose one or more slots that suit you, for example AM (8 AM - 12 PM), then go back.
Tap the date under Please enter required date and choose the day you'd like the visit.
Tap Do you authorize unit access if you're not present? and answer. Yes lets the team come in while you're out.
Check the details, then tap Submit. Your request goes straight to the team.
To follow up later, tap the folder icon at the top right of Services.
My Submissions lists every request with its live status. Use search or the filter to find one.